National Occupational Standards

emerit standards are the most exacting standards for tourism professions in Canada. When employees meet emerit standards, they rank among the best in their fields in terms of skills, knowledge and attitude. Management standards also guide training, evaluation, and selection of staff.

emerit standards represent the collective expertise of tourism sector professionals across Canada in their efforts to establish the country's most demanding standards for dozens of tourism occupations. The results for Canadian tourism businesses? Customer-focused, service-consistent staff that increase earning power by bringing back customers, generating word-of-mouth referrals and increasing incremental spending by results for employees in tourism? Increased pride, professionalism and recognition for their hard work along with enhanced skills and work-place relationships.

View the list of standards.