"A customer is the most important visitor on our premises, he is not
dependent on us. We are dependent on him. He is not an interruption in
our work. He is the purpose of it.  He is not an outsider in our business.
He is part of it. We are not doing him a favor by serving him. He is doing
us a favor by giving us an opportunity to do so."  ~ Mahatma Gandhi

• emerit Tourism Training
  
  Providing excellent customer service is essential to building both prosperous tourism businesses and successful careers in the tourism sector. That takes unique skills and knowledge, so the Canadian Tourism Human Resource Council has established emerit - Canada's seal of excellence in Tourism Training.

 
 

• SuperHost Atlantic
  
  SuperHost Atlantic is a seven hour highly interactive customer service training program designed to meet the training needs of various employers. The key objectives of the program are to increase the level of customer service, advance the level of professionalism in the industry and to instill pride in those who work in the tourism industry.  
   
• Ready to Work
  
  The Ready-to-Work program provides training and career planning needed by employment seekers for a structured transition to the tourism workforce. The program offers a mix of classroom and on-the-job-training that provides participants with the skills, knowledge, attitudes, and experience required for long term, stable employment in tourism - the world's fastest growing industry!      

Short Courses / Training 

• Responsible Beverage Server 
  
  Responsible Beverage seminars are scheduled by the Culinary Institute of Canada, a division of Holland College, and take place at Holland College locations across Prince Edward Island.  Click the link above to find out when the next course will take place.
   
• Basic Bartending & Responsible Beverage Server
  
  This Holland College course allows the participant to develop their practical skills in beverage production and service. They will expand their knowledge of beverage products, bar products, bar smallwares, glassware, and mixology techniques. The participant will obtain the mandatory Responsible Beverage Service training certification. They will then be able to demonstrate the required skills of a professional bartender. 
   
• Free Occupational Health and Safety Workshops for PEI Employers
  
  The PEI WCB is holding a series of free three-hour OH&S workshops inSummerside and Charlottetown designed for Joint Occupational Health and Safety Committees, Safety Coordinators, and Managers in the workplace. Topics include Safety and the Supervisor; Effective Safety Committees; Incident Investigation; and Workplace Inspection.  For registration and workshop information, click here or call Lori Wakelin at 368-5698 or toll free 1-800-237-5049.
   

Food Safety Training

• Food Safety for the Agri-food Industry
  
  This is a one day training session for small and medium sized business owners and managers in the agri-food industry where participants will learn about proper food handling procedures; sanitation requirements; as well as provincial, federal, and exporting inspection requirements.  

• Food Safety Training & Certification
  
  Training and certification programs are offered at both employee and management levels in addition to many exciting learning tools across a variety of medium.  Visit Traincan Inc. or click Find a Trainer to contact a local trainer.
   
• Food Safety Program
  
  The primary goal of this program is to prevent food borne illness through consultation, education and enforcement of regulations. Detailed inspections of all food premises in the province are performed on a regular basis. Public education is an integral part of the food protection program. This program also involves investigating complaints and suspected food poisoning cases. Legislation enforced in this program is the PEI Eating Establishment and Licensed Premises Regulations.

* Please note that the Tourism Skills program is under review and is not currently being offered.